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Patient Participation Group

The Patient Participation Group (PPG) aims to represent the views of patients; to identify areas for improvement and identify solutions; and support the practice in making changes to service provision.

Our intention is that the group should represent the diversity of patients who attend Scott Road Medical Centre. The PPG currently comprises 12 patients (10 women and 2 men) with ages ranging from 20s to late 70s together with a GP Partner, the practice manager and Patient Support Team Supervisor. One member of the Group represents elderly patients at a local Nursing Home.

Although we have tried to ensure the PPG represents the SRMC patient demographics we are continually looking for opportunities to include those groups currently under represented. We hope that our search for new PPG members will encourage others – particularly younger patients – to come forward and voice their views.

July 2017 Meeting

  • The group met with Victoria, Head of Engagement for the Vale of York CCG and discussed the £50 million funding gap in the vale of York and discussed areas in which the group believed the CCG could save money.
  • The group looked at the practice staff structure and they were advised of the additional recruitment into the patient support team.
  • Review of group objectives and feedback to chair for next meeting.
  • Updated plans for the building projected were discussed.

February 2017 Meeting

  • The group met with Victoria Hirst, Head of Engagement for the Vale of York CCG to discuss her newly created role and the involvement of practices, PPGs and patients.
  • The friends and family test responses were reviewed by the group.
  • The group discussed the introduction of a new anti-coagulation service which is being introduced into primary care.
  • Staff changes and training were reviewed.
  • Articles for the next newsletter were discussed.

June 2016 meeting

  • The group was provided with feedback from PPG awareness week when group members had spent time in the waiting room talking to patients, explaining the appointment system and the different options available. 
  • Fundraising ideas were discussed.
  • DNA policy reviewed
  • A bid for funding was discussed.

April 2016 meeting

  • The group discussed how to improve the number of responses the practice receives from the Friends & Family Test.
  • DNA policy was reviewed and improvements made.
  • General Practice funding was discussed.
  • Articles for the PPG Newsletter were reviewed.

 January 2016 meeting

  • Friends & Family Test comment cards were reviewed by the group & comments to be displayed on PPG noticeboard were agreed.
  • DNA policy reviewed.
  • Spring PPG Newsletter was reviewed by the whole group
  • PPG members agreed to Pilot accessing their medical records online. 

October 2015 meeting

  • Friends & Family Test comment cards were reviewed by the group.
  • CQC visit and practice rating of good were discussed. The group were thanked for their involvement in the inspection.
  • DNA policy reviewed
  • Ideas were discussed for the PPG Newsletter and a focus group was introduced.
  • Flu campaign update

 June 2015 meeting

  • Friends & Family Test comment cards were reviewed by the group.
  • New appointment system was discussed.
  • DNA policy was introduced and the group asked the practice to start to publish the actual cost to the surgery in monetary value as well as time.
  • Draft PPG newsletter was reviewed.
  • It was agreed that the practice would close every Thursday lunchtime for a two hour period to allow for staff training. This will take effect from 1st October.
  • A welcome pack will be designed for new group members to introduce them to the group.

 March 2015 meeting

  •  New chair appointed
  •  Friends and Family Test comments were reviewed by the group and it was decided that the results should be displayed on the PPG noticeboard; Practice Newsletter; Website and TV Screen.
  • The group acknowledged the impending retirement of Practice Manager, Lynne Borthwick. A vote of thanks was proposed and everyone wished her well in retirement.
  •  Review of Action plans

Priority 1 Two members of the group attended the Health Visitor Clinic twice in January to obtain the views of those patients with young children.
Priority 2 A media student has agreed to work on the newsletter for us.
Priority 3 The figures for patients who failed to turn up for appointments were reviewed and a possible new policy was discussed

 

January 2015 Meeting

  • Meeting cancelled due to illness

   

PPG 2013-14 Meetings Archive

PPG 2012 Meetings Archive



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