What is the Friends and Family Test?
The NHS wants to ensure you have the best possible experience of care. The Friends and Family test is a way of gathering your feedback about this experience and helping to drive improvements in general practice.
When you receive care at Scott Road Medical Centre you will be given the opportunity to give your feedback by answering a simple question about your experience.
How will it work?
Whenever you contact us, speak to a receptionist, administrator, doctor or nurse you can take the Friends and Family Test by answering the following question
‘How likely are you to recommend our services to friends or family if they needed similar care or treatment’
You will be invited to respond to the question by choosing one of 6 options ranging from ‘extremely likely to extremely unlikely’.
It is really important to us that you tell us why you gave your answer so please answer the follow up question too.
How can you give your feedback?
- There are cards around the practice – take one, ask for one from Reception or a doctor or nurse, (post your card in one of the 4 blue boxes around the practice).
What happens next?
- Your answer is anonymous.
- Your answers are collated with those from other patients and given to NHS England. Results will be published on the NHS Choices website. We will also publish results in the practice waiting rooms and on our website.
- If you answer the second question then your views stay within the practice and will only be published in the waiting rooms and on our website if you agree to this by ticking a box on the form or online.
Does this replace the existing compliments or complaints procedure?
No - you can still pass on your compliments or complaints to the practice in the usual way.
Where can you get more information?