Welcome to Scott Road Medical Centre

CQC Inspection

Since 1^st April 2013 all GP practices have been required to register with the Care Quality Commission (CQC) as a way of monitoring and regulating primary care services. In August 2015 we received our first inspection by the CQC and we are delighted to announce that we were rated GOOD in all areas.

Further details of the outcome of our inspection and a copy of the full report can be accessed via our CQC Inspection page. 

Change to Telephone Number

From Thursday 29th September our telephone number will be changing. The new number will be:

01757 211750

This change will happen between 12pm and 2pm on Thursday 29th September 2016.

Our telephone system is being upgraded and we will be moving away from the current system which is hosted by York Hospital. This means that we have to change our number and we have been allocated the above local Selby number.

The new system should provide patients with an improved calling experience and will include an indication of queuing status when the lines are busy.

We will do everything we can to make sure the changeover goes as smoothly as possible, however please bear with us as there may be some teething problems during and after the changeover day which we may need to iron out.

With Effect from 1st August 2016

Dr Vanessa Wright is due to be married in July and on returning from honeymoon will be changing her name to Dr Vanessa Martin.

Dr Gill Vater is due to return from maternity leave and will be changing her name to Dr Gill Kirkman.

Dr Caroline Bowey will be joining the practice and will be working on Mondays, Wednesdays and Fridays.

Mobile Number and email address

Do we have your up-to-date mobile number and email address?

The NHS is moving more to electronic communication and in line with this we are developing different ways of communicating with you, so we need to make sure we have your current contact details held on our records.

We may soon, rather than writing a letter, start to advise patients to make a telephone call/appointment to discuss their test results by SMS or text communication if follow up is needed.

To help us with this, please let us know your current mobile number.  If you are happy for us to contact you occasionally by email too, please provide your email address.

Please speak to a team member or tell us when you see us. You can also update your contact details from our website.

Named Accountable GP

GP practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them. This does not prevent you from seeing any GP in the practice as you currently do, in fact, because most of our doctors work part-time we would actively encourage you to build up a relationship with another doctor to help with your overall continuity of care. If you do not know the name of your Accountable GP or want to change who this is just ask at Reception or ask the GP or nurse at your next appointment.

GP Earnings 2014/15

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice, the required disclosure is shown below.
The average pay for GPs working in Scott Road Medical Centre in the last financial year was £45,587 before tax and National Insurance. This is for 1 full time GP and 10 part time GP’s who worked in the practice for more than six months.
However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgment about GP earnings, nor to make any comparison with any other practice.

Online Access to Medical Records

In addition to being able to book appointments and order repeat prescriptions online, patients can now request access to view their Detailed Coded Record online. As this will be information you would not want anyone else to see we will need you to bring some photo ID to Reception and sign a form to confirm that you understand the implications of this before we can upgrade your online access. As your GP will review the record first to ensure there is no third party information in the record it may be some time before access is granted dependant on demand and GP work load.

Online Access for Patients aged 15 and under

SystmOnline, the way to order repeat prescriptions and book appointments online, has changed recently and patients under 16 are no longer allowed to access this. The parents of patients aged up to 11 can request proxy access for their children and the parent would then be able to order repeat prescriptions online and book appointments online for their child. In order to prevent any breach of confidentiallity we do not allow parental access for children aged 11-15. When a patient reaches the age of 16 they can request online access in the usual way.

Why We do not Allow Online Access for Parents on Behalf of their 11-15 Year Old Children

Respecting patient confidentiality is an essential part of good care.  This applies when the patient is a child or young person as well as when the patient is an adult. Without the trust that confidentiality brings, children and young people might not seek medical care and advice, or they might not tell a Doctor all the facts needed to provide good care.
The same duties of confidentiality apply when using, sharing or disclosing information about children and young people as about adults. Although someone with parental responsibility can seek access to a child's medical records, if there is information given by the child or young person in confidence this would not normally be disclosed without their consent.  In giving those with parental responsibility online access to their children’s records there is a risk that we could breech the confidentiality of the child.  Therefore parents of children aged 11 years or more cannot currently have online access to their child’s records.

Prescription & Results Telephone Line

With effect from Monday 4th January 2016 our prescription and results telephone service will be changing. These changes will be:
• We will no longer be accepting requests for repeat prescriptions over the telephone
• You can still telephone the surgery between 10-11am or 2-3pm for your test results by selecting Option 2

Alternative options for ordering of repeat prescriptions:
• Via our online services (SystmOnline) – please ask at Reception for access
• Use of services provided by local pharmacies – most pharmacies now collect and deliver prescriptions
• Use of the post box in the reception main foyer
• Post the request slip to us – if you wish us to return your prescription, please remember to enclose a stamped addressed envelope
• SystmOnline is now available as an app for iPhone, iPad and Android. The app is listed on the App Store and is free to download. The Android version is also available.

New Patient Registration

From 01/10/2015 new patients age over 16 wanting to register at Scott Road will need to provide photo ID and proof of residency (utility bill, mobile phone bill, rent book etc) to accompany their registration application.

Thursday Closure

From Thursday 1^st October we are planning to close the surgery on Thursday lunchtimes from 12pm to 2pm to allow protected time for staff training and development. This will mean that between these hours all phones lines will be transferred to the out of hours service and there will be no access to the surgery, however this will not affect the availability of GP appointments.

Our success as a practice in providing a quality service largely depends on the knowledge, skills and attitude of our team. We are therefore committed to the education, training and development of our staff, both clinical and non-clinical. Our aim with the lunchtime closure is ultimately to provide a better service to our patients, through greater training of our team. We hope you will support this change as we work towards this aim.

Meningococcal W (Men W)

Cases of meningitis caused by the meningococcal W (Men W) bacteria are increasing in the UK

Teenagers and young adults have a higher risk of developing meningococcal disease.

If you are aged 13-18 years you will be offered the Men ACWY vaccine in school, or invited to attend the surgery

Even if you have already had the meningitis C vaccine you should still have the Men ACWY vaccine.

If you are starting University in 2015 please contact the surgery to make an appointment to have the Men ACWY vaccine.

If you have any questions please contact the Nurse team.

Appointment System

We have recently introduced a change to our appointment system with appointments now being released up to 14 days in advance for pre-booking. We have also incorporated appointments on our website, which are accessible to patients who have opted in for online services. If you wish to register for this service, please ask at reception desk for details.

In all instances, appointments will automatically be released by our computerised programme on pre-set dates. The receptionist is unable to unblock these embargoed (blocked) appointments until the release date.

Upon request, the receptionist will advise you of our appointment availability and you may be asked to phone back or call in on an alternative day when the appointments will be unblocked & released for booking in advance.  

If the GP requires you to have a follow up appointment on a date where availability is blocked, then the GP can authorise the early release/unblocking of an appointment. This can only be made by express permission of your GP and it must be made in writing (following our Practice Protocol). Your GP will give you a form to hand in at reception, authorising the unblocking of an appointment for you.

This appointment restructure has been introduced to try to meet ever increasing demand; to hopefully make the appointment rota more efficient; to reduce DNAs from appointments being booked too far in advance, and to provide our patients with an improved appointment service with a more acceptable lead-time. It will be monitored & audited over the next few months and any appropriate/positive adjustments will be evaluated prior to implementation.

General

Did you know that you can use this website to order prescriptions and book/cancel appointments with Doctors? To obtain your username and password please call into Reception with some photo ID, or ask the GP or nurse during your appointment.

We are a modern and friendly NHS General Practice in Selby, North Yorkshire. We have been established for over 25 years.

We provide a full range of NHS GP services from one site and set ourselves high standards in terms of quality of care. We are very keen on working with patients to try to prevent ill health as well as looking after people with illness or disability. Our team of doctors, nurses, district nurses, midwives, counsellors, mental health workers, receptionists, administrative staff and managers all work hard together from our one site to ensure you have the best possible clinical care. We also have an active patient participation group which help us to shape both current and new services.

We are a teaching practice for the Hull York Medical School and are committed to helping the teaching and training of the medical staff of the future.

Cancel an appointment by email

You can now send an email to cancel an appointment you no longer need. Click here to read more about this

Statement of Intent

You can read our Statement of Intent for IT developments by selecting the menu option on the right of this page.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Our routine GP appointments can be booked online and repeat prescriptions can be ordered online through this website. We offer both pre-bookable appointments with doctors and nurses and a “same day” service for issues that are urgent. Our earliest appointment availability with a doctor or nurse is 7.15am and latest 7.45 pm (certain weekdays only) and every other Saturday we offer morning appointments.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Convenience

We are conveniently situated in the centre of Selby beside a pharmacy and a children’s playground. We are within easy walking distance of a large supermarket as well as local shops, and offer ample free car parking, secure cycle parking and space for buggies at the surgery. All our consulting rooms are easily accessible on the ground floor.

We have three waiting areas: the main one for patients waiting to see a doctor, one for those seeing a nurse and a third for patients wanting to see the "Same day care" GP or nurse.

We have an appropriate number of toilets, 2 of which are adapted for those with disabilities, and baby changing facilities.

We are currently registering new patients, and if you are not already one of our patients we would be delighted to welcome you to our practice.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

If you need to install Firefox to use our Online Services you can do that by clicking here then click Run.