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Appointments

Routine appointments

To book an appointment call 01757 211750 (option 1).

You can also register for online services. Please bring current photo ID to reception desk, where you will be asked to complete an online application form. This will allow you to book doctor’s appointments and request repeat medication online.

GP Appointments are released up to 2 weeks in advance for pre-booking.

Top Tips!

Book ahead – if you know you will want to see a particular GP book 2 weeks ahead – if you leave it to a few days before it is much less likely you will get to see the clinician of your choice.

Cancel unwanted appointments: if you don’t need an appointment please let us know so that we can make it available to another patient and therefore minimise waiting times.

Have a second GP you are happy to see! If you know that it can sometimes be difficult to get to see your regular GP aim to have two GPs that know your case well.

This will mean that if one is away, or particularly booked up, there will be a second doctor who knows you well.

Minor Illness Nurse - the practice employs three highly qualified minor illness nurses who are able to treat the following problems;

 

Minor Illness

 

Acne

Earache

Piles

Asthma

Eczema

Scabies

Abscesses/Boils

Female problems

Sinus Problems

Cold Sores/Mouth Ulcers

Hay Fever

Skin Rashes & Infections

Constipation

Heartburn/Indigestion

Sore throats

Conjunctivitis/discharge/red eye

Ingrowing Toenails

Thrush

coughs

Insect Bites

Vaginal Discharge

cystitis

Morning After Pill

 

 

If you need to be seen urgently – When you need to be seen on the same day you will be cared for by our Same Day Care (SDC) team. The receptionist will ask you for a telephone number where you can be contacted by a member of the SDC team, and brief details of your symptoms. This enables the SDC team to prioritise their triage list. The SDC team aim to return all calls within an hour, but this depends on other unforeseen circumstances needing their urgent attention. When a member of the SDC team contacts you, they will discuss your symptoms and triage (assess you) over the phone. In some cases it is possible to conclude the matters this way. If not then you will be offered a medically urgent appointment with a Same Day Care doctor or nurse, or with the GP you usually see.

Late Arrivals

If you arrive late for your appointment or contact us to say you will be late for an appointment & still wish to be seen, the receptionist will ask for the reason and advise your clinician. This will be at the clinicians’ discretion, which is due to the GP or Nurse having other patients to see, and priority will be given to those who have arrived on time for their appointment. If the clinician agrees to still see you, you may need to wait until the GP or Nurse can see you.

We do try to accommodate patients who arrive late, but on some occasions you may be advised to re-book your appointment for another day.

Please attend your appointment on time.

Cancellations

If you are unable to attend an appointment for any reason, please inform us as soon as possible so we may offer the appointment to another patient. You can cancel your appointment by:

  • using your personal online details, if you have registered for this service
  • generic email address-  apptcancel@nhs.net 
  • phone - reception 01757 211750 option
  • in person at reception desk
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