Online Services

Online Access to Medical Records

In addition to being able to book appointments and order repeat prescriptions online, patients can now request access to view their Detailed Coded Record online. As this will be information you would not want anyone else to see we will need you to bring some photo ID to Reception and sign a form to confirm that you understand the implications of this before we can upgrade your online access. As your GP will review the record first to ensure there is no third party information in the record it may be some time before access is granted dependant on demand and GP work load.

Online Access for Patients aged 15 and under

SystmOnline, the way to order repeat prescriptions and book appointments online, has changed recently and patients under 16 are no longer allowed to access this. The parents of patients aged up to 11 can request proxy access for their children and the parent would then be able to order repeat prescriptions online and book appointments online for their child. In order to prevent any breach of confidentiallity we do not allow parental access for children aged 11-15. When a patient reaches the age of 16 they can request online access in the usual way.

Why we do not Allow Online Access for Parents on Behalf of their 11-15 Year Old Children

Respecting patient confidentiality is an essential part of good care.  This applies when the patient is a child or young person as well as when the patient is an adult. Without the trust that confidentiality brings, children and young people might not seek medical care and advice, or they might not tell a Doctor all the facts needed to provide good care.
The same duties of confidentiality apply when using, sharing or disclosing information about children and young people as about adults. Although someone with parental responsibility can seek access to a child's medical records, if there is information given by the child or young person in confidence this would not normally be disclosed without their consent.  In giving those with parental responsibility online access to their children’s records there is a risk that we could breech the confidentiality of the child.  Therefore parents of children aged 11 years or more cannot currently have online access to their child’s records.

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