Appointments

The easiest way to request an appointment is via Klinik, no login is needed.  Click on the link below for access.

To book an appointment with a Healthcare Assistant, Nurse, Physiotherapist, Mental Health Practitioner or Pharmacist you can:

• call 01757 211750 (option 1)
• book in person at reception

Continuity of care is really important to us and our patients. If you have an ongoing problem and would like routine follow up consultation with the same clinician (where possible) please advise of this when asked to provide further details of your symptoms

We try our hardest to manage routine/follow up consultation requests as quickly as possible. Whilst you are likely to hear back from us within a few days, your appointment might not be for 2 to 6 weeks and this may occasionally be extended due to high demand, staff absence or bank holidays. 

If you have worsening symptoms please contact us again on 01757 211750. We know it can sometimes feel like a long time to wait, but please rest assured we are doing everything we can to book everyone in for an appointment as quickly as possible.

Please consider using self-care or attending a community pharmacy to ask for advice if you have a minor ailment. The Pharmacy First scheme, launched early 2024, allows pharmacies to offer treatment for a range of conditions including: urine infections, tonsillitis, shingles and infected insect bites.

If your symptoms have resolved before your booked appointment, please contact us to let us know.

Same Day Care (SDC) Team

After giving our receptionist a brief description of your symptoms, a member of the SDC team will contact you, they will discuss your symptoms and assess you over the phone. If they feel you need to be assessed face-to-face, you will be offered an urgent appointment with a clinician.

Call 01757 211750 (option 1)

 Our reception team can also direct you to other services that may be able to help:

• NHS Pharmacy First - You can access yourself via Klinik or click on the link below. Alternatively we can make a referral for you be seen by a local pharmacist
• Our Wellbeing Link Workers 
• CAMHS – Mental health support for children and young people
• NHS 111
• NHS Choices – a website with a great 'A-Z' section, giving advice on managing a large range of conditions.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

 If you are unable to attend an appointment for any reason, please inform us as soon as possible so we may offer the appointment to another patient.

You can cancel your appointment:

• online via your NHS app or SystmOne log in
• by emailing us - hnyicb-voy.b82097reception@nhs.net
• via phone - reception 01757 211750 option 1
• in person at reception

In March 2025 96.4% of patients attended their appointments. Unfortunately this means that 3.6% of patients did not attend.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

If you need medical help now, use NHS 111 online or Call 111

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP.