Managing your health online

Using Klinik - our online access tool

There are many things you can do online at our surgery:

  • request help about a non-emergency medical problem
  • order repeat prescriptions
  • request a sick note
  • ask about test results
  • contact us about an admin request

Klinik Login - start an online consultation request

Setting up an NHS account/App

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

Setting up SystmOnline

To set up SystmOnline for the first time:

  • visit the surgery with photo ID so we can confirm your identity
  • we will give you a username and password
  • go to SystmOnline or use the app to register

Using your NHS account/App or SystmOnline

There are other tasks you can do online, like:

  • order repeat prescriptions
  • check or cancel appointments
  • view your test results
  • see parts of your health record
  • see your vaccination record

For these, you can use your NHS account/App or SystmOnline. You can access them using their websites or apps.

Once registered please notify us that you would like this to be enabled. Before access is granted we will review your record, dependant on demand and GP workload it may take time before access is granted. We will notify you via SMS when any access rights have been amended.

NHS App
Klinik

Accessing someone else’s information (Proxy access)

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access, please collect a proxy access form from reception from 9am to 5pm.

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

The parents of patients aged up to 11 can request proxy access to their child's record. To prevent any breach of confidentiality we do not allow parental access for children aged 11-15.

When a patient reaches the age of 16, they can request online access in the usual way.

Manage health services for others